These Terms & Conditions govern every purchase, repair, delivery, and interaction with Essimu Uganda — in our shop, on WhatsApp, or through this website. Please read them carefully before making a purchase or booking a service.
Tap any section below to expand it. These terms are compiled directly from Essimu Uganda's official Terms of Service, Warranty & Guarantee Terms, Repair Warranty Policy, Return/Exchange/Refund Policy, Used Device Condition Guide, and Delivery Policy.
Welcome to Essimu Uganda. By purchasing products, booking repairs, requesting delivery, using our website, or interacting with our services, you agree to these Terms of Service. Please read these terms carefully before making a purchase.
Essimu Uganda provides:
All products are subject to availability. Although we strive to keep our website and inventory updated, some products may become unavailable without prior notice. Essimu Uganda reserves the right to limit quantities where necessary.
We work hard to ensure that product descriptions, specifications, images and prices are accurate. However:
If there is uncertainty, customers are encouraged to ask before completing a purchase.
All prices are listed in Ugandan Shillings (UGX). Prices may change without notice due to:
Essimu Uganda accepts approved payment methods, including:
Customers agree to:
Customers are responsible for remembering passwords or account details if they create an account on our website.
Essimu Uganda provides a two (2) week guarantee period from the date of purchase. During this period, customers can report genuine product issues that affect normal usage. The product will be inspected before any decision is made.
If a customer experiences a qualifying issue within the guarantee period, Essimu Uganda may offer:
Exchange approval depends on product condition, the nature of the fault, availability of replacement stock, and verification by Essimu Uganda technicians.
A refund may be considered after assessment of the issue. Any refund may exclude costs already incurred, including but not limited to:
All products purchased from Essimu Uganda come with a warranty period according to the terms stated on the receipt. The standard warranty period is three (3) months from the date of purchase.
During the warranty period, Essimu Uganda will assist with faults that are caused by genuine product defects under normal usage conditions.
Warranty applies according to manufacturer and Essimu Uganda terms. Opening, modifying, or repairing the device through unauthorized persons may void the warranty. Customers should keep all packaging, accessories, and proof of purchase.
A valid receipt must be presented for any warranty or guarantee claim, including product name, model, serial number/IMEI where applicable, date of purchase, warranty period, and purchase terms. Essimu Uganda reserves the right to inspect all products before approving warranty or guarantee claims.
Essimu Uganda provides warranty coverage on selected repair services. The repair warranty period is three (3) months from the repair completion date, and applies to the specific part replaced or repair service performed.
At Essimu Uganda, we aim to provide quality products and reliable services. Every customer is encouraged to inspect and test their product before completing purchase, and to read and understand the purchase terms and conditions before accepting any product.
For a return or exchange request, the customer must provide:
The product must be returned in a condition suitable for inspection.
Customers purchasing used devices acknowledge that devices may have previous signs of use, minor scratches or cosmetic marks may exist, and battery performance may vary depending on device age. The condition is explained before purchase, and customers are encouraged to test used devices before final acceptance.
By purchasing from Essimu Uganda, the customer confirms that they have inspected or accepted the product condition, understand the warranty and guarantee terms, and agree to the return and exchange conditions. Essimu Uganda reserves the right to inspect all returned products before approving any exchange, repair, or refund.
Every used device sold by Essimu Uganda is graded honestly so customers know exactly what they're buying.
Display quality · Touch response · Camera performance · Speaker and microphone · Charging system · Network connection · WiFi and Bluetooth · Fingerprint/Face ID (where applicable) · Battery condition · Buttons and sensors.
Before any repair begins:
Every effort will be made to handle devices carefully and professionally. See the Repair Warranty section for coverage on completed repairs.
Essimu Uganda provides delivery services for customers purchasing phones, laptops, TVs, accessories, and other electronics — aiming to make delivery safe, convenient, and reliable.
Deliveries within Kampala and nearby areas are offered free of charge (according to availability and delivery conditions). Customers should provide accurate location details to arrange delivery.
For customers outside Kampala (e.g. Arua, Mbarara, Gulu, Jinja, Mbale, Fort Portal and other towns), delivery is available at an additional cost. The delivery fee depends on customer location, distance, delivery method, carrier service used, and product size and value.
For deliveries outside Kampala, customers are required to make payment upfront through approved payment channels (Mobile Money, Essimu Uganda business payment accounts, or other approved methods) before dispatch. After payment is confirmed, a receipt is prepared and the product is dispatched through the selected delivery/courier service.
Customers will receive delivery information through WhatsApp or other communication channels, including the purchase receipt, product details, delivery confirmation, courier/carrier information, and tracking details where available.
Essimu Uganda offers optional product insurance during transportation, protecting the customer against loss during delivery:
Insured deliveries: if the insurance fee is paid, Essimu Uganda takes responsibility for approved delivery losses during transportation. If a product is lost while being delivered, Essimu Uganda will work with the customer to provide a suitable solution. Claims require proof of purchase, delivery confirmation, payment records, and courier information.
Non-insured deliveries: the customer accepts responsibility for risks that may occur during transportation. Essimu Uganda will assist in following up with the delivery service where possible, but compensation is not guaranteed for lost or damaged items.
Customers must provide a correct name, correct phone number, accurate delivery location, and availability to receive the product. Customers should inspect the package upon receiving it and report any delivery concerns immediately.
Users agree not to:
Essimu Uganda will not be responsible for losses arising from:
Nothing in these terms limits any rights that customers may have under applicable Ugandan law.
Essimu Uganda may update these Terms of Service from time to time. The latest version published on our website or provided at our premises will apply to future transactions.
For questions about these Terms of Service, our warranty, repairs or any of our services, customers are welcome to contact Essimu Uganda through our official phone number, WhatsApp, or other official communication channels.
Thank you for choosing Essimu Uganda.
We Sell · We Buy · We Repair
Our team is happy to explain any part of our warranty, guarantee, repair, return, or delivery terms before you buy.